In this article we will explain what steps to take to try to eliminate a possible invasion of your e-mail.
How to force the removal of a threat (s):
1. Verify the versions of the OS (Operating System) and hold active licenses that allow constant and automatic updates. It is advisable to use the latest versions of the manufacturer.
2. After being with the updated OS (including all updates, packs, etc), you must install an antivirus and update it with the latest version (if you have already installed on the device).
3. Done this, you will need to schedule a full scan on the option to restart your computer (scanning occurs before loading the OS).
4. Done scanning this, make a new full scan now with Windows booted.
5. Done, disable active antivirus and install a new Antivirus (recommend Ad-Aware), then set the full scan of the machine (software that aids in the removal of more threats).
6. Scanning In both cases, if any action is required for complete removal, please allow the procedure to completely remove the threat.
7. Upon completion, enable the desired Antivirus and disable or remove the others (it is not advisable to keep 2 or more antivirus active on the same operating system). Enable antivirus with all the protection features available. Including real-time scanning.
8. A weekly schedule full scan using the antivirus enabled.
9. This is necessary for all computers and devices that connect accounts in email@seudominio.com
10. Device as in mobile phones, tablets, you must download and install the best option antivirus Apple Store (for Apple devices). When installing request the full scan of the device and enable real-time protection.
11. Write access via Webmail and reset a password with a strong (high-level security).
12. Then enter the new password on devices that have the configured email accounts.
Note: To achieve greater efficiency in the results, use the recommended antivirus software according to your device, platform and operating system. Set strong passwords for their email accounts. Change your passwords often.